Frequently Asked Question

1. To check a ticket status, visit the main page of the help desk just as when you opened the ticket. You will select one of the two “Check Ticket Status” buttons.

2. You will be redirected to the check ticket status page where you can access the ticket status information.

Note: Once those details are provided, the email address associated with the user account will receive an access link to the ticket thread.

3.Once you click on the email link given, it will redirect you to the Ticket thread as shown in the below image.